At Classipie, we strive to provide high-quality digital marketing services to our clients. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted for subscription-based services.
1. Subscription Services
Classipie offers subscription-based digital marketing services on a recurring billing cycle (monthly, quarterly, or annually). By purchasing a subscription, you agree to the terms outlined in this Refund Policy.
2. Refund Eligibility
Refunds may be granted under the following circumstances:
- Service Not Delivered: If a service or feature outlined in the subscription plan is not delivered as promised.
- Technical Issues: In cases where technical problems on our end significantly impact service quality.
- Billing Errors: If you are charged incorrectly or experience duplicate billing.
3. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- Change of mind after the service has been rendered.
- Dissatisfaction with the results of a fully completed campaign or project.
- Failure to utilize the service during the subscription period.
- Breach of terms and conditions or misuse of our services.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at [email protected] within 14 days of the issue.
- Provide your account details, subscription ID, and a detailed explanation of the problem.
- Our team will review your request and respond within 7 business days.
5. Refund Processing
If your refund request is approved, it will be processed within 10 business days. Refunds will be issued to the original payment method used during the purchase. Processing times may vary depending on your financial institution.
6. Chargebacks and Disputes
Filing a chargeback without first contacting us to resolve the issue may result in account suspension or termination. We encourage open communication to address any concerns before initiating a chargeback.
7. Changes to Refund Policy
Classipie reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top.
8. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
- Email: [email protected]
By subscribing to our services, you acknowledge and agree to this Refund Policy.