ClassiPie Refund Policy
Overview
At ClassiPie, we strive to ensure that our customers are satisfied with our service. However, we understand that there may be situations where a refund is necessary. This page outlines our refund policy for our monthly subscription service.
Refund Eligibility
Refunds for ClassiPie subscriptions are available under the following conditions:
- Initial Subscription: If you are not satisfied with our service, you may request a refund within 14 days of your initial subscription purchase.
- Automatic Renewals: Refunds for automatically renewed subscriptions are available if the request is made within 7 days of the renewal date.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support: Send an email to our customer support team at [email protected] with the subject line “Refund Request.”
- Include Details: In your email, include the following information:
- Your full name
- Your ClassiPie account email address
- The reason for your refund request
- Any relevant transaction details (e.g., date of purchase, transaction ID)
Our customer support team will review your request and respond within 5 business days.
Refund Process
If your refund request is approved, the refund will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.
Non-Refundable Situations
Certain situations do not qualify for refunds:
- Partial Months: We do not offer refunds for partial months of service.
- Service Misuse: Refunds will not be issued for accounts that are terminated due to violation of our terms of service.
- Trial Periods: If you have used a free trial period, the first payment after the trial period is non-refundable.
Changes to the Refund Policy
ClassiPie reserves the right to modify or update this refund policy at any time. Any changes to the policy will be posted on this page. We encourage you to review this page periodically to stay informed about our refund policy.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected]. We are here to assist you and ensure you have a positive experience with ClassiPie.